Refund and Returns Policy

1. Eligibility for Returns

• Items must be returned within 2 of delivery.

• Products must be unused, in original packaging, and with all accessories included.

• Returns must be approved before shipping items back to Casowa.

2. Non-Returnable Items

• Personal hygiene items, software downloads, and digital products.

• Customized or personalized items.

• Items marked as Final Sale.

3. Refund Process

• Once an item is received and inspected, refunds will be processed within 2 days.

• Refunds will be issued via the original payment method or store credit.

• Shipping costs are non-refundable, except in cases where Casowa made an error.

4. Exchanges

• Defective or incorrect items are eligible for exchange.

• If an exchange is not possible, a refund or store credit will be issued.

5. Contact for Returns

• Customers must contact Casowa Support via email or phone for return instructions before shipping back products.