Terms and Conditions
1. Introduction
Welcome to Casowa.com. By accessing or using our website, you agree to abide by these Terms and Conditions. These terms govern your use of our platform, services, and transactions conducted on Casowa.com. If you do not agree with any of these terms, please do not use our services.2. Account Registration & User Responsibilities
- Users must be at least 18 years old to create an account or make a purchase.
- You are required to provide accurate and up-to-date personal details during registration.
- You are responsible for maintaining the confidentiality of your account credentials and any activity under your account.
- Any unauthorized use of your account must be reported immediately to Casowa support.
3. Order Processing & Payments
- Orders will only be processed after payment confirmation.
- Accepted payment methods include Mobile Money, Credit/Debit Cards, and Bank Transfers.
- In case of payment disputes, users are encouraged to contact Casowa support for resolution before seeking external intervention.
- Casowa reserves the right to refuse or cancel any order suspected of fraudulent activity.
4. Pricing & Product Availability
- Prices displayed on Casowa.com are subject to change without prior notice.
- If a product becomes unavailable after an order is placed, customers will be offered an alternative product or a full refund.
- Casowa reserves the right to correct pricing errors or discrepancies at any time.
5. Shipping & Delivery
- Orders are processed based on the Shipping Policy timelines.
- Customers are required to provide accurate shipping details. Casowa is not responsible for delays caused by incorrect delivery information.
- Shipping fees are non-refundable except in cases where Casowa is at fault.
6. Returns & Refunds
- Returns must comply with the Refund and Returns Policy.
- Refunds will be processed via the original payment method within the specified timeframe.
- Items returned in non-original condition or past the return period will not be accepted.
7. Warranty & Product Guarantee
- Some products are covered by manufacturer warranties, as indicated on the product page.
- Warranty claims must be processed through Casowa or the product manufacturer, depending on the warranty terms.
8. User Conduct & Prohibited Activities
- Users must not use Casowa.com for fraudulent, illegal, or abusive activities.
- Casowa reserves the right to suspend or terminate user accounts violating these terms.
- Any attempt to manipulate website functionalities, such as hacking or false reviews, is strictly prohibited.
9. Limitation of Liability
- Casowa is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
- Casowa does not guarantee that the website will always be available or free of errors.
10. Dispute Resolution
- Disputes will be resolved in accordance with our Dispute Resolution Policy.
- Customers must first contact Casowa Customer Support to resolve any issues before escalating the matter legally.
11. Changes to Terms & Conditions
- Casowa reserves the right to modify these terms at any time, and the latest version will always be available on this page.
- Continued use of Casowa.com constitutes acceptance of the revised terms.
